Shipping Policy
At Shora Luxe, we aim to deliver your favorite skincare essentials to you quickly and safely. Please read our shipping policy below for complete details on delivery timelines, methods, and related terms.
1. Order Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Duration
-
Within India: Orders are typically delivered within 3–7 business days, depending on your location.
-
Remote Areas: Delivery may take 7–10 business days due to limited courier access.
3. Shipping Charges
-
Free shipping is available on all prepaid orders above a specified purchase value (as mentioned during checkout).
-
For orders below the free-shipping threshold, a minimal delivery charge will be applied and displayed at checkout.
4. Order Tracking
Once your order has been shipped, you will receive an email or SMS with your tracking details. You can track your order directly through the courier partner’s website using the provided tracking number.
5. Address Accuracy
Please ensure that your shipping address and contact information are correct. Shora Luxe is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete addresses.
6. Delays or Unforeseen Circumstances
While we strive for timely deliveries, delays may occur due to factors beyond our control, such as weather conditions, courier issues, or public holidays. We appreciate your patience and understanding in such cases.
7. Damaged or Missing Items
If you receive a damaged package or find any item missing, please contact our support team within 48 hours of delivery with photos and order details for resolution.
8. International Shipping
Currently, Shora Luxe ships only within India. International delivery options will be announced in the future.
9. Contact for Shipping Queries
For any shipping-related questions or assistance, please reach out to us at:
Shora Luxe Private Limited
📍 Address: SY NO:57, Sreeram Nagar, Shamshiguda, Vivekananda Nagar Colony, Balanagar, Hyderabad – 500072
📞 Contact: +91 6304547107
📧 Email: shoraluxeskincare@gmail.com
🌐 Website: www.shoraluxe.com
