Returns & Refund Policy
At Shora Luxe, we take pride in providing high-quality skincare products crafted with care and precision. Your satisfaction is important to us. This policy outlines the conditions under which returns and refunds are accepted.
1. Eligibility for Returns
Due to the personal nature of skincare products, returns are accepted only if the product you receive is damaged, defective, or incorrect. To be eligible:
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The item must be unused and in its original packaging.
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You must notify us within 48 hours of receiving the order.
2. Non-Returnable Items
We do not accept returns for products that have been:
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Opened or used
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Purchased during a promotional sale
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Damaged due to improper handling after delivery
3. Reporting a Return or Replacement Request
To initiate a return or replacement, please contact our customer service team via email or phone with:
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Your order number
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Product details
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Photographs showing the issue
Once verified, our team will assist you with the return process.
4. Refund Process
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Refunds will be issued only after inspection of the returned product.
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Approved refunds will be processed to your original payment method within 7–10 business days.
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Shipping charges (if applicable) are non-refundable.
5. Exchange Policy
If you receive a damaged or incorrect item, we will offer a replacement of the same product at no additional cost, subject to stock availability.
6. Cancellation Policy
Orders can be canceled within 6 hours of placement if they haven’t been shipped. Once dispatched, cancellations are not possible.
7. Damaged or Missing Items
If any item is missing or damaged upon delivery, please contact us within 48 hours of receiving the order. We may request photos for verification and resolution.
8. Responsibility After Delivery
Shora Luxe is not responsible for damages caused due to improper storage, handling, or use after delivery.
9. Contact Us for Returns & Refunds
For all return, refund, or cancellation requests, please contact our support team:
Shora Luxe Private Limited
📍 Address: SY NO:57, Sreeram Nagar, Shamshiguda, Vivekananda Nagar Colony, Balanagar, Hyderabad – 500072
📞 Contact: +91 6304547107
📧 Email: shoraluxeskincare@gmail.com
